Accessibility Statement
Our commitment to making our website and services accessible to everyone.
Our Commitment
USA Smart Home Solutions is committed to ensuring that our website and services are accessible to all users, including people with disabilities. We believe that access to federal energy rebate programs should not be limited by barriers on our website.
We actively work to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards set by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive disabilities.
Conformance Status
We aim to meet WCAG 2.1 Level AA. This means our website strives to:
- Be perceivable — information and user interface components must be presentable to users in ways they can perceive
- Be operable — user interface components and navigation must be operable
- Be understandable — information and the operation of the user interface must be understandable
- Be robust — content must be robust enough to be interpreted by a wide variety of user agents, including assistive technologies
We conduct periodic internal audits and make improvements on an ongoing basis. We are aware that some areas of our website may not yet fully conform to all WCAG 2.1 Level AA criteria, and we are actively working to address any gaps.
Accessibility Features
Our website includes the following accessibility features:
Keyboard Navigation
All interactive elements — links, buttons, and form fields — are reachable and operable using a keyboard alone, without a mouse.
Screen Reader Support
We use semantic HTML and ARIA labels to ensure our content is properly announced by screen readers such as NVDA, JAWS, and VoiceOver.
Color Contrast
Text and interactive elements meet or exceed WCAG 2.1 minimum contrast ratios (4.5:1 for normal text, 3:1 for large text).
Text Resizing
Our layout is responsive and content remains readable when text is resized up to 200% without loss of content or functionality.
Alternative Text
Meaningful images include descriptive alt text. Decorative images are marked with empty alt attributes to be ignored by screen readers.
Focus Indicators
Visible focus indicators are present on all interactive elements so keyboard users can always see which element is active.
Descriptive Links
Link text is descriptive and makes sense out of context, avoiding generic phrases like "click here" or "read more."
Form Labels
All form fields have visible labels and are properly associated with their input elements for assistive technology compatibility.
Heading Structure
Pages use a logical heading hierarchy (H1 → H2 → H3) to help screen reader users navigate content efficiently.
Skip Navigation
A "skip to main content" link is available at the top of each page for keyboard users to bypass repeated navigation.
Assistive Technology Support
Our website is designed to be compatible with the following assistive technologies:
- Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS / iOS), TalkBack (Android)
- Voice control: Dragon NaturallySpeaking, Windows Speech Recognition, Voice Control (macOS)
- Keyboard-only navigation
- Browser zoom: Up to 200% in major browsers
We recommend using an up-to-date version of your preferred browser (Chrome, Firefox, Safari, or Edge) for the best experience with assistive technologies.
Known Limitations
While we strive for full accessibility, the following limitations are currently known and being addressed:
- Some older PDF documents linked from our site may not be fully accessible. We are working to remediate these or provide accessible alternatives.
- Some third-party embedded content (such as maps or external program portals) may not meet all accessibility standards. We encourage users who experience difficulty to contact us for alternative access.
We are actively working to resolve these limitations. If you encounter a barrier not listed here, please let us know.
Alternative Ways to Access Our Services
If you are unable to access any information or complete any task on our website due to a disability, we can provide the same information and assistance through alternative means:
- Phone: Call us at 417-209-1219 (Mon–Fri 8am–6pm, Sat 9am–2pm CT) and a team member will assist you directly.
- Email: Email us at info@USAsmarthomesolutions.com and describe the information or service you need.
- Large Print / Alternative Formats: Upon request, we can provide program information in large print or other accessible formats.
We are committed to providing full access to our services regardless of how you need to receive them.
Feedback and Contact
We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers, or if you have suggestions for improvement, please contact us:
- Email: info@USAsmarthomesolutions.com — include "Accessibility" in the subject line
- Phone: 417-209-1219
We will acknowledge your message within 2 business days and aim to resolve accessibility issues within 10 business days. For complex issues, we will provide an estimated resolution timeline and offer an immediate alternative where possible.
Formal Complaints
If you are not satisfied with our response to your accessibility concern, you may contact the relevant enforcement body in your jurisdiction. In the United States, you may file a complaint with the U.S. Department of Justice Civil Rights Division or, for federally funded programs, with the relevant federal agency.
We take all accessibility feedback seriously and are committed to continuous improvement.